Archives: Help Documents

Firewall Rules

CareApp Web requires access to the following hosts in order to work correctly: CareApp Core Services The following are required for CareApp to load correctly and access our backend infrastructure. https://app.careapp.com.au https://api.careapp.com.au https://careapp-server-production-resourc-uploads4f6eb0fd-1vea7cb3boij4.s3.ap-southeast-2.amazonaws.com https://*.googleapis.com Twilio We use Twilio for Video Chat and phone number verification. https://global.vss.twilio.com wss://global.vss.twilio.com Stream Chat Our

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Creating Messages

Messages are a way of sending a short text-based message out to people connected to a given community. It’s much like sharing a sticky note with someone. Select the FAB Button to begin, then select Message. Select which community the message is for.Tip: You can select more than one community, by selecting

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Creating Wellbeing Checks

Wellbeing Checks are a simple way for team members to alert everyone connected to a community about their general wellbeing and condition. Wellbeing Checks also include the activity that the community was participating in at the time the check was performed.  Select the FAB Button to begin, then select Wellbeing

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Creating Documents

Organisation staff can attach documents to communities, to share other important information across connections to that community. File types supported include PDFs, Word / Excel / Powerpoint Documents, and audio files. Select the FAB Button to begin, then select Document. Select which community the document is for. Tip: Select the

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Navigation Bar

The Navigation Bar is present throughout the app, giving you easy access to the following tasks: View the Feed View Communities you are connected to View Notices that are shared with you View Access Requests and read / unread Notices (Admin or Coordinator roles only) FAB Button for posting new

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Menu System

The Menu System provides access to management tasks in CareApp, including Profile Info, Settings, and Logging Out.  Select the Menu icon in the top left corner to access each management task. Close the Menu by tapping the dark shaded area to the right of the flyout panel. Mobile & Tablet App

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Wellbeing Checks

Wellbeing Checks are a simple way for team members to alert everyone connected to a community about their general wellbeing and condition. Wellbeing Checks also include the activity that the community was participating in at the time the check was performed.  Select the Wellbeing Check to view more information about

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FAB Button

The yellow FAB Button is a convenient way for you to create new items for the communities you are connected to. You can access it across all major areas of the app in the Navigation bar, as well as on various details pages. Selecting the FAB Button will reveal an

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Creating Links

Organisation staff can attach documents to communities, to share other important information across connections to that community. File types supported include PDFs, Word / Excel / Powerpoint Documents, and audio files. Select the FAB Button to begin, then select Link. Select which community the document is for. Tip: Select the

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Creating Videos

Videos allow you to share a movie to people connected to a given community. You can record a video, or upload one from your device. Select the FAB Button to begin, then select Video. Select which community the video is for. Tip: You can select more than one community, by selecting

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