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COVID-19 Strict Aged Care Visitor Rules – Free Access To CareApp

Prime Minister Scott Morrison has announced sweeping changes that will impact Aged Care facilities in response to COVID-19 and that the government expects this to last at least 6 months.

Due to COVID-19, we have seen some facilities take a proactive approach with full facility lockdowns already in place with others implementing restrictive visiting rules. We expect that many other facilities will now follow and implement these new requirements within hours.

These visitor controls put even further pressure on an aged care sector and our most vulnerable members of our community.

On Sunday 15 March 2020, CareApp announced free access to our app for all aged care facilities globally to do our bit to help in this unprecedented crisis. The free access will continue until the end of this pandemic.

By sharing photos, video/audio, as well as notices, events, and newsletters, CareApp provides a personalised and reassuring window into the care and wellbeing of loved ones in a similar way to schools and childcare providers that have access to easy-to-use parental communication apps for keeping up to date.

Allison Nikula, CEO and Founder of CareApp said: “These drastic measures will have significant long-term implications on aged care facilities, residents, families and the broader community. 

“We’re already seeing stories come to light where family members are being either turned away or restricted from seeing their loved ones. This is heartbreaking.”

“We decided that providing CareApp for free is the right thing to do. It’s the Australian way as we all band together and support each other in times of crisis.”

“We’re hopeful that aged care management will take up our offer of free access to CareApp to ensure that families stay connected during this time.”

“CareApp is simple to use and easy to implement – we can get facilities up and running within hours.”

“We can only imagine the stress that the aged care sector is going through in response to COVID-19. Over the coming weeks and months, we are here to help”, she continued.



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